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Got Questions? We Have Answers!

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Lab-grown diamonds are made using two primary methods: HPHT (High Pressure, High Temperature) or CVD (Chemical Vapor Deposition). Both methods mimic the natural conditions under which diamonds are formed, resulting in diamonds with identical physical, chemical, and optical properties to mined diamonds.
Yes, lab-grown diamonds are generally 30-40% more affordable than natural diamonds. Since they don’t require the costly mining process, they offer excellent value without compromising on quality or appearance, making them an affordable alternative for engagement rings and luxury jewelry.
Lab-grown diamonds, like natural diamonds, hold value, but their resale market is still developing. They tend to have a lower resale value compared to natural diamonds. However, the savings you enjoy at the initial purchase often make them a worthwhile investment for most buyers.
Yes, lab-grown diamonds are considered eco-friendly because they have a significantly lower environmental impact than mined diamonds. There’s no need for large-scale mining operations, reducing land disruption, water consumption, and greenhouse gas emissions, making them a sustainable choice.
The process of creating a lab-grown diamond can take anywhere from a few weeks to a few months, depending on the size and quality of the diamond. The two most common methods, HPHT and CVD, involve carefully controlled environments that replicate natural diamond formation conditions.
Yes, lab-grown diamonds are graded just like natural diamonds. They undergo rigorous assessment based on the 4Cs: cut, color, clarity, and carat weight. Most lab-grown diamonds, including those from Xavia Jewels, come with certification from reputable grading laboratories like IGI.
Absolutely! Lab-grown diamonds are identical to natural diamonds in terms of brilliance, durability, and appearance. They are a popular choice for engagement rings due to their affordability and ethical sourcing, offering the same beauty and sparkle as traditional diamonds.
Xavia Jewels offers a variety of metal choices, including 14K and 18K white gold, yellow gold, rose gold, platinum, and 925 silver. You can customize your piece with your preferred metal to suit your style and budget, ensuring the perfect combination for your jewelry.
Yes, Xavia Jewels provides custom jewelry design services. Whether you’re designing an engagement ring or a unique gift, we’ll work with you to create a one-of-a-kind piece. You can choose from different diamond cuts, carat sizes, metals, and other details to personalize your jewelry.
The 4Cs of diamonds are cut, clarity, color, and carat weight. These factors determine a diamond's quality and value. At Xavia Jewels, we offer IGI-certified diamonds, ensuring that each stone is graded according to these industry standards for guaranteed quality.
A solitaire setting features a single diamond as the focal point, while a halo setting surrounds the center stone with a ring of smaller diamonds. Solitaires offer a classic, minimalist look, while halo settings enhance the sparkle and size appearance of the center stone.
Yes! At Xavia Jewels, we offer customization options for most of our jewelry pieces. You can choose the diamond's size, shape, metal type, and other design elements to create a unique piece that matches your personal style or special occasion requirements.
Yes, all lab-grown diamonds at Xavia Jewels come with certification from trusted grading labs such as the International Gemological Institute (IGI). This certificate ensures the diamond’s authenticity, quality, and grade based on cut, color, clarity, and carat weight.
To apply for financing, select the financing option at checkout. We partner with providers like Klarna and After pay to offer interest-free installment plans. Simply choose your preferred payment plan and follow the prompts to complete your purchase without paying the full amount upfront.
Yes, Xavia Jewels offers gift receipt options and personalized messages for special occasions. At checkout, select the gift option and provide your message. We’ll include the note in the package without any pricing details, making it perfect for birthdays, anniversaries, or proposals.
Xavia Jewels uses secure encryption technology to protect your payment information. Our website is SSL certified, ensuring that all transactions and personal data are encrypted and safe. You can shop with confidence knowing your privacy and security are our top priorities.
Once your order is placed, you will receive a confirmation email. You can log into your account on our website to view the status of your order, including tracking information once it ships. You will also receive updates via email with shipping details.
Yes, we offer express shipping options for faster delivery at an additional cost of $15 USD. If you need your jewelry sooner, select the express shipping option at checkout. Estimated delivery times for express shipping are between 3-7 days, depending on your location.
If your package is lost or arrives damaged, contact us immediately. All Xavia Jewels shipments are insured, so we’ll work with the shipping carrier to resolve the issue and ensure that you receive a replacement item as quickly as possible.
Yes, Xavia Jewels ships to PO Boxes and APO/FPO addresses. However, delivery times may be longer for these locations due to shipping restrictions. For faster service, we recommend using a physical address where possible.
International orders may be subject to customs, duties, or taxes based on your country's regulations. These fees are the buyer's responsibility. We recommend checking with your local customs office for more details before placing an order to understand any additional costs.
Yes, Xavia Jewels offers express shipping for an additional fee. This option ensures faster delivery, typically within 3-5 business days, depending on your location. We also provide free standard shipping worldwide, with delivery times ranging from 7 to 14 days.
If you need to change your shipping address, please contact us as soon as possible. We can update your address before the order has been processed and shipped. Once shipped, changes may not be possible, so prompt communication is essential.
Yes, we offer international shipping to customers worldwide. Xavia Jewels provides free standard shipping on all international orders, with express shipping available for a fee. Delivery times for international orders vary depending on the destination and customs processing.

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If you receive an incorrect item, contact us within 48 hours of delivery. We’ll provide instructions on returning the item and ensure the correct piece is sent to you as quickly as possible. Shipping costs for the return will be covered by Xavia Jewels.
To initiate a repair under our lifetime warranty, contact our customer service team with your order details and a description of the issue. We’ll guide you through the repair process and provide instructions for sending the jewelry back to us for inspection and repair.
Yes, Xavia Jewels offers one free resizing service within the first 30 days of purchase. After this period, resizing may incur a fee. Contact us with your order details, and we’ll assist you in resizing your ring to ensure the perfect fit.
If your jewelry requires repair after the lifetime warranty period, we offer repair services at a competitive cost. Contact our team with details about the repair needed, and we’ll provide a quote and instructions for sending your piece back for professional repair.
Customized jewelry, including engraved or made-to-order pieces, is not eligible for returns. However, if there's a manufacturing defect, we do offer exchanges. Contact our support team within 48 hours of receiving your order to arrange an exchange for faulty or damaged items.
Our lifetime warranty covers manufacturing defects, such as loose stones or issues with the setting. It does not cover normal wear and tear, damage caused by accidents, or improper care. We recommend regular maintenance to keep your jewelry in pristine condition.
If your jewelry requires repair under warranty, contact us with your order number and details of the issue. We will assess the damage and guide you through the repair process, ensuring your jewelry is restored to its original condition as quickly as possible. Please note that courier charges for sending the item to us will be borne by the customer.

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Xavia Jewels is a luxury jewelry brand specializing in ethically sourced, lab-grown diamond jewelry. We focus on creating unique, handcrafted pieces that combine exceptional craftsmanship with innovative design, ensuring each item is a beautiful and sustainable choice for every occasion.
Xavia Jewels operates from India, the heart of the diamond industry, with global shipping available. Although we don’t have a physical storefront, our online presence allows us to deliver luxury, handcrafted jewelry to customers worldwide, with a focus on sustainability and affordability.
Xavia Jewels was founded by Jenny, a passionate jewelry designer from Surat, India, the Diamond City of the World. With extensive experience in the diamond industry, Jenny created the brand to provide customers with high-quality, ethically sourced lab-grown diamond jewelry that aligns with modern values.
At Xavia Jewels, we prioritize sustainability and ethical sourcing. Our lab-grown diamonds are created in controlled environments, offering a conflict-free and environmentally friendly alternative to mined diamonds. We also provide customization options, allowing customers to create unique pieces tailored to their preferences.
Yes, all our lab-grown diamonds are IGI certified, ensuring they meet the highest standards of quality and authenticity. This certification provides our customers with confidence in their purchase, knowing they are getting genuine and ethically sourced diamonds.
We uphold strict quality control measures throughout the design and manufacturing processes. Each piece is crafted by skilled artisans, and we perform thorough inspections to ensure every item meets our high standards before it reaches our customers.
Xavia Jewels offers a wide range of lab-grown diamond jewelry, including engagement rings, wedding bands, earrings, necklaces, and custom designs. Our collection features contemporary styles that cater to diverse tastes while maintaining timeless elegance.
Absolutely! Sustainability is at the core of our brand values. Our lab-grown diamonds have a significantly lower environmental impact than mined diamonds, and we use eco-friendly practices in our production processes to minimize our carbon footprint.
Our customer service team is always available to assist you. You can reach us via email at sales@xaviajewels.com for any inquiries, including product information, customization requests, and support after your purchase.
We offer a lifetime warranty on our jewelry, covering manufacturing defects and ensuring your purchase is protected. This commitment reflects our confidence in the quality of our products and our dedication to customer satisfaction.
Yes, we value our customers and offer a loyalty program that rewards repeat buyers with exclusive discounts and offers. By signing up on our website, you can enjoy additional perks and stay updated on our latest collections and promotions.
Yes, Xavia Jewels is a trusted brand known for offering high-quality, ethically sourced lab-grown diamonds. We provide IGI-certified diamonds, a lifetime warranty, and transparent policies, ensuring that you receive genuine and well-crafted jewelry with complete customer support.
Our mission at Xavia Jewels is to provide customers with exquisite, ethically sourced lab-grown diamond jewelry that combines beauty, craftsmanship, and sustainability. We strive to empower individuals to make responsible choices while celebrating their special moments with our stunning pieces.

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You can reach our dedicated customer support team by emailing us at sales@xaviajewels.com. We strive to respond to all inquiries promptly and ensure you have the assistance you need.
Our customer support team is available Monday through Friday from 9 AM to 6 PM IST. We aim to respond to all queries within 24-48 hours during these hours.
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor your package's journey until it arrives at your doorstep.
If your item arrives damaged, please contact us within 48 hours of delivery. We will assist you in resolving the issue, which may include an exchange or repair of the damaged item.
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations before the order has been processed and shipped.
We welcome your feedback! You can share your thoughts by emailing us at sales@xaviajewels.com. Your insights are invaluable to us and help us improve our products and services.
If you have questions about a specific product, please reach out to our customer support team. We’re here to provide detailed information about our lab-grown diamond jewelry, including sizing, customization options, and care instructions.
To keep your lab-grown diamond jewelry sparkling, clean it regularly using a soft, lint-free cloth. For deeper cleaning, soak it in warm, soapy water for 15-20 minutes, then gently scrub with a soft brush. Avoid harsh chemicals that can damage the metal and stones. Proper care ensures your jewelry retains its brilliance
Store your lab-grown diamond jewelry in a soft pouch or a separate compartment in a jewelry box to prevent scratches. Avoid placing multiple pieces together, as this can cause damage. Keeping it in a cool, dry place away from direct sunlight helps maintain the diamond’s clarity and the metal’s integrity.
Yes! Avoid exposing your lab-grown diamond jewelry to harsh chemicals, such as chlorine and bleach, which can damage the metal. Remove your jewelry before engaging in activities that could cause damage, like swimming or exercising. Regularly inspect your pieces for loose stones or wear, ensuring they stay in pristine condition.
It's advisable to clean your lab-grown diamond jewelry every 4-6 weeks, especially if you wear it daily. Regular cleaning helps remove oils and dirt that can dull the stone's brilliance. For pieces not worn frequently, a deep clean every few months is sufficient to maintain their shine.
Yes! Lab-grown diamond jewelry is durable and can be worn daily. However, to maintain its brilliance, remove it during activities such as exercising, swimming, or cleaning with harsh chemicals. Regular care and maintenance will keep your pieces looking their best over time.
If your lab-grown diamond jewelry gets scratched, consult a professional jeweler for polishing or repair options. Regular maintenance can help minimize scratches. Avoid exposing your jewelry to hard surfaces, and store it properly to prevent damage.
While ultrasonic cleaners can effectively clean jewelry, it's best to check if your lab-grown diamond jewelry is safe for this method. Some delicate settings or materials may be damaged. When in doubt, opt for gentle cleaning methods to preserve your jewelry's integrity.
To restore the shine of your lab-grown diamond jewelry, gently clean it with a solution of warm water and mild soap. Rinse thoroughly and dry with a soft cloth. If your jewelry remains dull, consider having it professionally cleaned and polished by a jeweler.
To find your ring size, measure the circumference of your finger using a soft tape measure or string. Compare this measurement to a ring size chart available online. You can also visit a local jeweler for a professional fitting. Accurate sizing ensures your ring fits comfortably and securely
Yes! Our lab-grown diamond rings can be resized to ensure a perfect fit. However, it's best to consult with a professional jeweler for resizing to avoid any damage. Keep in mind that some intricate designs may have limitations on how much they can be resized.
If you're unsure about your ring size, consider ordering a temporary ring sizer online or measuring your finger at different times of the day, as finger size can fluctuate. Alternatively, consult with a local jeweler to get an accurate measurement before making a purchase. It’s better to be cautious!
To measure your finger accurately, use a soft tape measure and wrap it around the base of the finger where the ring will sit. Ensure it's snug but not too tight. Mark the measurement and compare it to a ring size chart to find your size.
Yes, men’s and women’s ring sizes generally differ in scale. Women's rings tend to be smaller, while men's rings are larger. However, both men and women can wear any ring size based on individual preference. Always check the specific sizing chart for accurate measurements.
Yes! If you have a ring that fits well, measure its inner diameter with a ruler or compare it to a ring size chart online. This method provides a good indication of your size. Just ensure the ring you measure is the one intended for everyday wear.
Finger size can fluctuate due to temperature, humidity, or time of day. It’s best to measure your finger when your body is at a normal temperature and during the evening when fingers are typically at their largest. This will help ensure a more accurate ring size.
Yes! We offer a free printable ring sizer tool on our website to help you measure your ring size at home accurately. Simply download, print, and follow the instructions to find your perfect fit before making a purchase.

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