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Understanding the Brilliance Behind Every Stone
Diamond Education & Lab-Grown Clarity
Explore the differences between lab-grown and natural diamonds, how certification works, and what makes a diamond truly brilliant.
Are lab-grown diamonds real diamonds?
Yes — lab-grown diamonds are chemically, physically, and visually identical to mined diamonds. The only difference is their origin. Ours are created using cutting-edge technology, making them more sustainable, ethical, and traceable than natural alternatives — without compromising brilliance or quality.
What’s the difference between natural and lab-grown diamonds?
Natural diamonds are formed in the Earth over billions of years. Lab-grown diamonds are created in controlled environments using heat and pressure — replicating the same process in weeks. At Xavia, we exclusively use lab-grown stones for their ethical sourcing and exceptional value.
Are your diamonds certified?
Absolutely. Every Xavia center stone is independently certified by respected gemological laboratories like IGI or GIA. Each certificate verifies the diamond’s cut, clarity, color, carat weight, and authenticity — included with every order.
What quality of diamonds do you use?
We select only the top tiers of lab-grown diamonds — typically DEF color and VVS/VS+ clarity with excellent cut grades. Each stone is hand-selected and precision-matched for beauty, symmetry, and light performance.
What are the 4 Cs of a diamond?
The 4 Cs — Cut, Color, Clarity, and Carat — are the global standard for evaluating diamond quality. At Xavia, we prioritize Cut above all, because brilliance is what makes a diamond unforgettable.
Do your diamonds have fluorescence?
We use stones with none to faint fluorescence only. This ensures optimal clarity and brilliance in all lighting — from sunlight to candlelight.
How can I tell if a diamond is real?
The most reliable way is through a professional gemological certificate from institutions like IGI or GIA, which Xavia provides with every center stone. These certificates detail the diamond's cut, clarity, color, and carat weight, ensuring authenticity. Additionally, lab-grown diamonds, like ours, possess the same physical and chemical properties as natural diamonds, making them indistinguishable without specialized equipment.
How long do lab-grown diamonds last?
Lab-grown diamonds are just as durable as natural ones, boasting a 10 on the Mohs hardness scale. This means they resist scratches and wear, ensuring they last a lifetime and beyond. Their enduring brilliance makes them perfect for heirloom pieces.
Made for You, with You
Custom Jewelry & Engagement Ring Design
Discover how to design your own diamond ring with Xavia — from concept to creation. Learn about timelines, costs, and how to begin your bespoke journey.
Can I design my own engagement ring with Xavia?
Absolutely. Our custom design service lets you co-create a ring that tells your story. From classic solitaires to one-of-a-kind heirlooms, our team brings your vision to life through expert craftsmanship and modern technology.
How does the custom design process work?
- Start with a consultation (via form or WhatsApp)
- Share ideas, sketches, or inspiration
- We create CAD renders and provide a detailed quote
- Upon approval, your piece is handcrafted by our atelier
- It’s delivered to your door — fully certified and beautifully boxed
How long does it take to make a custom piece?
Most custom designs take 4–6 weeks from concept to delivery. More intricate pieces may require additional time. If you have a specific deadline (like an engagement or anniversary), let us know — we’ll do our best to prioritize.
How much does custom jewelry cost?
It depends on the design, diamond specs, and metal you choose. We work across a range of budgets, and you're always in control. Once we understand your vision, we’ll share a transparent quote — no surprises.
Can I customize an existing Xavia design?
Yes. Many of our existing styles can be modified — whether it's changing the diamond shape, band width, setting height, or metal type. It’s an easy way to personalize while keeping the core design intact.
Can I use my own diamond or design?
We do consider heirloom diamonds or outside designs on a case-by-case basis. If you have a stone or concept in mind, reach out — our experts will guide you through feasibility, safety, and certification options.
Will I see a preview before my ring is made?
Yes. You’ll receive a 3D CAD rendering of your ring design for approval. For select designs, we also offer video previews or digital mockups to help you visualize the final piece.
Is custom jewelry returnable?
Because custom pieces are handcrafted to your specifications, they are typically final sale. However, we stand by our craftsmanship and will work with you on any issues that arise post-delivery.
Delivered Worldwide, with Care
Shipping Times, Tracking & International Delivery
Everything you need to know about global delivery, express shipping, packaging, and timelines — from India to the world.
Do you offer international shipping?
Yes — Xavia delivers worldwide. We serve clients across the U.S., Canada, Australia, New Zealand, France, and beyond. All orders are shipped with insured, trackable carriers for complete peace of mind.
How long does delivery take?
Once your piece is complete, typical shipping timelines are:
USA / Canada: 5–7 business days
Australia / New Zealand: 7–10 business days
France & EU: 5–8 business days
India: 3–6 business days
Note: Custom orders require additional production time, which will be clearly communicated.
Is express or urgent shipping available?
Yes. For urgent occasions, we offer express or priority courier options. Please contact our team if you’re working with a deadline — we’ll do our best to make it happen.
Will I get tracking information?
Yes. As soon as your order is shipped, we’ll share a live tracking link via email or WhatsApp so you can follow your package all the way to your doorstep.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, secure outer packaging with no jewelry-related branding — perfect for surprise gifts or privacy-conscious customers.
Are customs or import duties included?
For international orders, duties and taxes are not always included. Depending on your country, you may be required to pay applicable customs charges upon delivery. We’ll support you with documentation and guidance.
Can I update my shipping address after ordering?
If your order hasn’t shipped yet, yes — just reach out to us as soon as possible with your updated address and order number.
Secure, Flexible & Hassle-Free
Ordering, Payments & Modifications
Answers to common questions about placing an order, payment options, split payments, and how to cancel or update your purchase.
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, Amex), PayPal, UPI (for India), and international bank transfers. All payments are processed through encrypted gateways for complete security.
Do you offer installment or split payments?
Yes — we offer installment options for both ready-to-ship and custom jewelry. You can split payments in 2 or 3 stages depending on the item. Just reach out to our team before placing your order and we’ll set it up for you.
Is my payment information secure?
Absolutely. Xavia uses SSL encryption and secure gateways to protect your personal and payment details. We never store card information on our servers.
Can I cancel or change my order after placing it?
If your order hasn’t entered production, you may cancel or modify it within 24 hours. After that, changes may not be possible — especially for custom or made-to-order items.
Will I get a confirmation after I place my order?
Yes. You’ll receive an email confirmation with your order details immediately after checkout. If you don’t see it, please check your spam or promotions folder — or reach out to us directly.
Can I place an order over WhatsApp or email?
Yes. If you prefer personalized service, we’re happy to process your order manually. Just message us with your preferred piece, metal type, ring size (if applicable), and shipping country — we’ll take care of the rest.
Do you charge sales tax or VAT?
Prices shown on our website do not include country-specific taxes. Any applicable duties or import charges will be handled at the destination, depending on your local regulations.
Because Perfect Fit Matters
Returns, Exchanges & Ring Resizing
Learn about our return policy, how resizing works, and what happens if your ring doesn’t fit. We’re here to help — even after delivery.
What is your return policy?
We accept returns or exchanges within 14 days of delivery on eligible non-custom items. Pieces must be unworn, undamaged, and returned with all certificates and packaging. Custom-made and engraved pieces are usually final sale.
Can I resize my ring after receiving it?
Yes — we offer one free resizing within 60 days of delivery on most rings. Some delicate designs may have resizing limitations, which we’ll let you know at the time of purchase.
What if the ring doesn’t fit?
Don’t worry. We’ll guide you through resizing or, in rare cases, remaking your ring. Our goal is to ensure the perfect fit — always.
How long does resizing take?
Once we receive your ring, resizing typically takes 7–10 business days plus return shipping time. We’ll keep you updated throughout the process.
Is resizing available for international clients?
Yes — resizing is available globally. You’ll need to ship the ring back to our studio, and we’ll cover resizing for free. Return shipping may vary by country.
Can I return or exchange a custom piece?
Custom pieces are handcrafted specifically for you, so they are non-returnable. That said, if you have any concerns once you receive your piece, we’ll do everything possible to make it right.
Verified. Certified. Trusted.
Diamond Grading, Authenticity & Ethical Sourcing
We believe in full transparency. Learn how your diamond is certified, where it comes from, and how Xavia ensures every piece is responsibly made.
Are your diamonds certified?
Yes — every Xavia center stone is certified by leading gemological institutes such as IGI (International Gemological Institute) or GIA (Gemological Institute of America). Your certification will include details about the diamond’s 4Cs and grading standards.
Do your rings come with a certificate of authenticity?
Absolutely. Every piece from Xavia comes with a Jewelry Certificate of Authenticity, which includes your diamond’s specifications, metal purity, and production details — signed and verified by our studio.
Are your diamonds conflict-free?
Yes. All Xavia diamonds are 100% conflict-free and sourced through ethical, traceable channels. Our lab-grown stones are produced in highly regulated environments that prioritize sustainability, labor rights, and clean energy practices.
Do you follow the Kimberley Process?
Lab-grown diamonds are not part of the traditional mining trade and therefore exceed the requirements of the Kimberley Process. That said, we support and uphold the values of responsible sourcing across all our materials.
What’s the difference between IGI and GIA certification?
Both labs follow strict standards, but GIA is often associated with mined diamonds, while IGI is widely respected for its leadership in grading lab-grown diamonds. At Xavia, we use both depending on the stone and client preference — and we’re happy to advise you.
How do I verify my diamond’s certificate?
Your certificate will include a unique report number and grading report URL. You can visit the IGI or GIA website and enter this number to verify the details and origin of your stone.
Is your gold and platinum certified too?
Yes — our metals are hallmarked for purity and comply with global standards. Whether it's 14KT, 18KT gold or 950 platinum, your piece will carry a stamp verifying its composition.
From Our Atelier to Yours
Trade, Wholesale & Private Label Jewelry
We collaborate with global retailers, boutique owners, and designers to create private-label collections, custom lines, and scalable fine jewelry partnerships.
Do you offer B2B or wholesale partnerships?
Yes — Xavia works with trade buyers, multi-brand retailers, boutique stores, and private clients worldwide. Whether you need a small curated line or high-volume consistency, we tailor our approach to your business.
Can I create a white-label or custom jewelry line with Xavia?
Absolutely. We offer end-to-end white label production — from CAD design and diamond selection to hallmarking and branded packaging. Your designs, our craftsmanship.
What are your minimum order quantities for B2B clients?
Our MOQs are flexible based on the product type and scope of collaboration. Custom capsule collections, ongoing wholesale, and sample sets are all available — please reach out with your business profile for tailored terms.
Do you offer branding or packaging services?
Yes. We offer custom packaging solutions with your logo, brand colors, and care instructions. This is ideal for boutique labels, direct-to-consumer brands, and gifting businesses.
Where is your jewelry produced?
All pieces are handmade in our studio, following international quality standards. We combine traditional craftsmanship with modern CAD technology to ensure consistency and excellence at scale.
How do I start a partnership?
Visit our Partner With Us → page and share your business details. Our trade team will contact you within 2–3 business days to discuss next steps.
Here When You Need Us
Speak With a Xavia Specialist
Whether you need help choosing a ring, tracking your order, or starting a custom design — our team is ready to assist with care and precision.
How can I contact Xavia?
Do you offer WhatsApp support?
Yes — we offer one-on-one WhatsApp support for quick questions, custom design consultations, and order updates. It’s fast, discreet, and human.
Can I book a design consultation?
Absolutely. Start by visiting our Create Your Own page and filling out the form. We’ll schedule a virtual consultation to guide you through the design process.
What if I need help outside support hours?
You can always leave us a message via email or WhatsApp. We’ll respond as soon as possible once we’re back online.