FAQs
Can I personalize or customize this jewelry piece?
Yes. Most Xavia designs can be customized — from diamond shape and carat weight to metal type and setting style. We also offer fully bespoke design services. If you'd like to modify this piece, start with our Custom Jewelry Page or contact us directly.
Are the diamonds in this piece certified and conflict-free?
Absolutely. We use certified lab-grown diamonds that are conflict-free, sustainable, and graded for quality. Each diamond is certified by IGI or an equivalent international lab and carefully selected for brilliance and symmetry.
How long does it take to make and deliver my order?
Each piece is made-to-order. Standard designs take 8–10 business days to produce, while custom creations take 15–18 business days depending on complexity. We ship globally with reliable express courier services and provide full tracking details once dispatched.
Do you offer express shipping or urgent delivery options?
Yes, express shipping is available at checkout or on request. If you need your piece by a specific date — for a proposal, wedding, or gift — please contact us before placing your order, and we’ll do our best to meet your timeline.
Is this ring (or product) handmade?
Yes. Every Xavia piece is handcrafted by skilled artisans, not mass-produced. We design, set, polish, and inspect each item in-house to ensure exceptional quality and finishing.
What is your return and refund policy?
We accept returns for non-custom, unworn items in original condition. However, customized and made-to-order pieces are non-refundable due to their personal nature. Please refer to our full Return & Refund Policy for details.
Will I receive a diamond certificate and jewelry authentication?
Yes. Every diamond comes with an IGI (or equivalent) certificate, and each Xavia piece includes a branded jewelry certificate. Certificates may be shipped separately if required for security.
Is your jewelry hypoallergenic and safe for sensitive skin?
Yes, we offer nickel-free and hypoallergenic options on request. Most of our jewelry is made with high-purity 10KT, 14KT, 18KT solid gold, 950 platinum, or 925 sterling silver — all suitable for sensitive skin. If you require a hypoallergenic or nickel-free version, please let us know before placing your order. Additional charges may apply depending on material choice.
Where is Xavia based, and do you ship internationally?
Xavia is based in India, with clients across the U.S., Canada, Australia, New Zealand, and Europe. We offer worldwide shipping, with full tracking, discreet packaging, and customs-ready documentation included.